FAQ's

What is the Illuminator and how can it help me?

The Illuminator is a platform created to simplify the management and monitoring of your or your loved one's health journey by integrating Medicare (Part A/B/D - Doctors, Hospitalizations & Medications) information into one easy-to-understand format.

How do I get started with the Illuminator?

To get started, sign up for a free Illuminator account. You will need your loved one’s Medicare username and password to gain access to their health information.

What kind of information can I access with the Illuminator?

With Illuminator, you can access primary care doctors and specialists, active medications and medication history, diagnoses, conditions, and a timeline of healthcare events.

How often is healthcare information updated?

The Illuminator is synced up with the latest claims that are submitted and processed through Medicare. Our platform will check frequently for new claims and update automatically.

Is the Illuminator secure and private?

Yes, Illuminator runs on a HIPAA compliant cloud service (AWS) and meets all current industry standards for data protection, privacy, and procedures to ensure your data is safe and secure.

Can I share my loved one’s health information with other family members or providers?

Coming very soon, the Illuminator will allow you to easily share information with other family members and provide healthcare providers with accurate information on your loved one's healthcare journey, especially in acute or emergency situations.

How does Illuminator make caregiving easier for me?

Illuminator alleviates the overwhelm of managing health information by providing critical information at your fingertips and enabling remote tracking and monitoring of the health journey.

What if I have trouble understanding medical terminology?

Illuminator presents health information in an easy-to-understand format, helping you interpret healthcare terminology and navigate medical information more effectively.